{"id":30,"date":"2023-08-26T09:01:09","date_gmt":"2023-08-26T07:01:09","guid":{"rendered":"https:\/\/drenkrom.com\/?page_id=30"},"modified":"2025-10-04T12:56:31","modified_gmt":"2025-10-04T10:56:31","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/drenkrom.com\/?page_id=30","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"30\" class=\"elementor elementor-30\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-177eea47 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"177eea47\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6cc2241\" data-id=\"6cc2241\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-16b1e922 elementor-widget elementor-widget-text-editor\" data-id=\"16b1e922\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.15.0 - 20-08-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<h1>Refund and Returns Policy<\/h1>\n<p>At DRENKROM, we want you to be delighted with your fashion purchases. We understand that sometimes things don&#8217;t go as planned, and that&#8217;s why we have a straightforward and customer-friendly Refund and Returns Policy in place.<\/p>\n<h2>Return Policy<\/h2>\n<p>We offer a one-week return policy from the date of your purchase. If 7 days have passed since your purchase, we regret that we cannot offer you a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it.<\/p>\n<h2>Refund Process<\/h2>\n<p>To initiate a return, please follow these simple steps: Contact our customer support team at <a href=\"mailto:info@drenkrom.com\">info@drenkrom.com<\/a> to inform us of your intention to return the item. Package the item securely, ensuring it meets our return criteria. Ship the item to the address provided by our customer support team. Once we receive your returned item and inspect it, we will notify you of the status of your refund.<\/p>\n<h3>Late or missing refunds<\/h3>\n<p><span style=\"font-family: Roboto, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400;\">If you haven\u2019t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you\u2019ve done all of this and you still have not received your refund yet, please contact us at info@drenkrom.com. <\/span><\/p>\n<h3>Sale items<\/h3>\n<p><span style=\"font-family: Roboto, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400;\">Only regular priced items may be refunded. Sale items cannot be refunded. <\/span><\/p>\n<p><span style=\"font-family: Roboto, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400;\">Additional non-returnable items: Gift cards<\/span><\/p>\n<h3>Warranty<\/h3>\n<h3><span style=\"font-family: Roboto, sans-serif; font-size: 14px; font-weight: 400;\">All products are covered by an 12-month warranty from the date of purchase. We also offer a repair service for your fashion items after 12 month for a reasonable fee. Read more about our warring and repair service in our <a href=\"https:\/\/drenkrom.com\/?page_id=2230\">terms and conditions<\/a>.<\/span><\/h3>\n<p>\u00a0<\/p>\n<p>The shipping fee is always paid by the customer.\u00a0<\/p>\n<p>\u00a0<\/p>\n<p><!-- wp:paragraph --><\/p>\n<h2>Need help?<\/h2>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<p>We are committed to ensuring your satisfaction with every purchase from DRENKROM. If you have any questions or need assistance with our refund and returns policy or repair services, please don&#8217;t hesitate to contact our dedicated customer support team. Thank you for choosing DRENKROM for your fashion needs. We look forward to serving you and providing exceptional fashion experiences<\/p>\n<p>Effective date: 17th September 2023<\/p>\n<p><!-- \/wp:paragraph --><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Refund and Returns Policy At DRENKROM, we want you to be delighted with your fashion purchases. We understand that sometimes things don&#8217;t go as planned, and that&#8217;s why we have a straightforward and customer-friendly Refund and Returns Policy in place. Return Policy We offer a one-week return policy from the date of your purchase. If [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"jetpack_post_was_ever_published":false,"footnotes":""},"_links":{"self":[{"href":"https:\/\/drenkrom.com\/index.php?rest_route=\/wp\/v2\/pages\/30"}],"collection":[{"href":"https:\/\/drenkrom.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/drenkrom.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/drenkrom.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/drenkrom.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=30"}],"version-history":[{"count":30,"href":"https:\/\/drenkrom.com\/index.php?rest_route=\/wp\/v2\/pages\/30\/revisions"}],"predecessor-version":[{"id":3616,"href":"https:\/\/drenkrom.com\/index.php?rest_route=\/wp\/v2\/pages\/30\/revisions\/3616"}],"wp:attachment":[{"href":"https:\/\/drenkrom.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=30"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}