Refund and Returns Policy

At DRENKROM, we want you to be delighted with your fashion purchases. We understand that sometimes things don’t go as planned, and that’s why we have a straightforward and customer-friendly Refund and Returns Policy in place.

Return Policy

We offer a one-week return policy from the date of your purchase. If 7 days have passed since your purchase, we regret that we cannot offer you a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it.

Refund Process

To initiate a return, please follow these simple steps: Contact our customer support team at info@drenkrom.com to inform us of your intention to return the item. Package the item securely, ensuring it meets our return criteria. Ship the item to the address provided by our customer support team. Once we receive your returned item and inspect it, we will notify you of the status of your refund.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@drenkrom.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Additional non-returnable items: Gift cards

Warranty

All products are covered by an 12-month warranty from the date of purchase. We also offer a repair service for your fashion items after 12 month for a reasonable fee. Read more about our warring and repair service in our terms and conditions.

 

The shipping fee is always paid by the customer. 

 

Need help?

We are committed to ensuring your satisfaction with every purchase from DRENKROM. If you have any questions or need assistance with our refund and returns policy or repair services, please don’t hesitate to contact our dedicated customer support team. Thank you for choosing DRENKROM for your fashion needs. We look forward to serving you and providing exceptional fashion experiences

Effective date: 17th September 2023